/Customer satisfaction strategies pdf

Customer satisfaction strategies pdf

Please forward this error screen to 192. To use design to customer satisfaction strategies pdf our clients succeed.

We create exceptional environments that meet our clients’ most complex design challenges. We inspire people through our work by expressing timeless cultural, organizational and personal values. We connect people and place with ideas that come from many minds and imaginations. We care about serving our clients, enriching lives, improving communities and protecting our natural environment through design. We are a global architecture, design, engineering and planning firm.

In a knowledge work economy, people are the engine that keep companies growing, adapting, improving and innovating. Not surprisingly, thoughtful workplace design can be a powerful tool for supporting employee performance. Given the nature of today’s work processes, how can the workplace better support human performance? One way to better understand the nature of human performance is through a definition used by organizational psychologists, who believe it is enabled through a blend of ability, motivation and opportunity. Performance is a function of the three factors acting together.

Ability has to do with whether a person can do a task. Motivation is a measure of whether a person wants to do it. All of these factors must be supported by the work environment in order for people’s best work to occur. So, how can the workplace help? A building can positively affect ability by providing comfortable ambient conditions, by enabling individual control and adjustment of conditions, and by reducing health and safety risks.

Negative impacts on ability to do work are associated with conditions that are uncomfortable, distracting, hazardous or noxious. A building can positively affect motivation by providing conditions that promote positive affective functioning, psychological engagement and personal control. A building can affect opportunity by providing equitable access to conditions that reduce health and safety risks, equitable access to amenities and compensatory design options where inequities exist and are difficult to eliminate entirely. Which specific workplace strategies provide the right mix of ability, motivation and opportunity to enhance human performance? Best practices in workplace design can help. Thermal comfort is created through the right combination of temperature, airflow and humidity.

A combination of these elements is required for physical comfort in the workplace. When you hear people complaining about temperature in the workplace, chances are that airflow and humidity are part of the reason. The ideal temperature in office environments is 70. 1-2 percent decrease in performance for every 1. Slightly lower temperatures are associated with higher accuracy on simulated tasks and reduced sick leave.